Soza-Drainage Privacy Policy

Privacy Policy

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Soza Drainage is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and protect personal data when you visit our website or contact us.

Who We Are

Soza Drainage
Website: www.soza-drainage.com

If you have any questions about this policy, please contact us using the details provided on our website.

Information We Collect

Information You Provide to Us

When you use our contact form, we may collect:

  • Name
  • Email address
  • Phone number
  • Any information you choose to include in your message

This information is used solely to respond to your enquiry and arrange a callback.

Automatically Collected Information

When you visit our website, certain information is collected automatically. This includes:

  • IP address
  • Browser type and version
  • Device and operating system
  • Pages visited and time spent on pages
  • Referring website

This data is collected via:

 

  • Google Analytics
  • Web server logs

 

This information is used to:

  • Understand how visitors use the website
  • Improve website performance and content
  • Monitor security and prevent misuse

This data does not directly identify you.

Cookies

We use cookies to support website functionality and analytics.

Analytics Cookies

We use Google Analytics to collect anonymised usage data such as page views and traffic sources. Google Analytics may set cookies on your device to collect this information.

You can learn more about how Google uses data here:
https://policies.google.com/privacy

You can opt out of Google Analytics by using the Google Analytics Opt-out Browser Add-on.

Essential Cookies

Essential cookies may be used by WordPress and related plugins to ensure the website functions correctly.

SEO and Plugins

We use Yoast SEO, which helps optimise website content for search engines. Yoast SEO does not collect personal data for marketing purposes but may process technical information such as page metadata.

How We Use Your Data

We use collected information to:

  • Respond to enquiries and contact you regarding your request
  • Improve our website and services
  • Monitor website performance and security
  • Comply with legal obligations

We do not use your data for automated decision-making or profiling.

Legal Basis for Processing (UK GDPR)

We process personal data based on:

 

  • Legitimate interest – responding to enquiries and operating our business
  • Consent – when you submit your details via the contact form
  • Legal obligation – where required by law

 

Data Retention

  • Contact form submissions are retained only for as long as necessary to respond to enquiries and for reasonable business record-keeping.
  • Analytics data is retained according to Google Analytics retention settings.

Data Sharing

We do not sell or rent personal data.

We may share data only with:

  • Website hosting providers
  • Analytics providers (Google Analytics)

All third parties are required to process data securely and in accordance with UK GDPR.

Data Security

We take reasonable technical and organisational measures to protect personal data. However, no online system can be guaranteed to be completely secure.

Your Rights

Under UK data protection law, you have the right to:

  • Access personal data we hold about you
  • Request correction or deletion of your data
  • Withdraw consent at any time
  • Lodge a complaint with the Information Commissioner’s Office (ICO)

Third-Party Links

Our website may contain links to external websites. We are not responsible for the privacy practices of those sites.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be published on this page with an updated revision date.

Contact Us

If you have questions about this Privacy Policy or your personal data, please contact us using the details on our website.